Privacy policy

KLIVINOVA

Last updated: December 21, 2025

KLIVINOVA operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). KLIVINOVA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1) Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact details (name, address, billing address, shipping address, phone number, email address).

  • Financial and payment information (payment card details, transaction details, payment confirmation and related payment information).

  • Account information (username, password, preferences and settings).

  • Transaction and shopping activity (items you view, add to cart, add to wish list, purchase, return, cancel; and past transactions).

  • Communications with us (information you include in messages or customer support requests).

  • Device and network information (IP address, browser, device identifiers, and related technical data).

  • Usage information (how and when you interact with or navigate the Services).

2) Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, place an order, contact us, or otherwise submit information through the Services.

  • Automatically through the Services, including through cookies and similar technologies when you browse or use the Services.

  • From service providers, when they collect or process information on our behalf (for example, payment processors, analytics providers, customer support tools, cloud storage, fulfillment and shipping providers).

  • From partners or other third parties, as permitted by applicable law.

3) How We Use Your Personal Information

Depending on how you interact with the Services, we may use your personal information for the following purposes:

  • Provide, tailor, and improve the Services, including to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and improve the shopping experience.

  • Marketing and advertising, including to send promotional communications and to show you ads online (where permitted), including based on your interactions with the Services.

  • Security and fraud prevention, including to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity and to protect the Services and our users.

  • Communicating with you, including to provide customer support and respond to your requests.

  • Legal reasons, including to comply with applicable law, respond to lawful requests, and enforce or investigate potential violations of our policies or terms.

4) How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • With Shopify and service providers that perform services on our behalf (for example, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • With advertising and marketing partners, where permitted, to provide marketing services and to show you advertisements. These partners process your information in accordance with their own privacy notices.

  • When you direct us or consent, such as when you request shipment, use social media widgets, or use third-party integrations.

  • With affiliates, if applicable, within our corporate group.

  • In connection with a business transaction (such as a merger, acquisition, restructuring, or bankruptcy).

  • For legal compliance and protection, including to comply with subpoenas, court orders, lawful requests, or to protect the rights, property, or safety of KLIVINOVA, our customers, or others.

5) Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and certain third parties (including in countries other than where you reside) to provide the Services to you. Shopify may also process information to support features that help protect, grow, and improve merchant stores.

To learn more about how Shopify uses personal information, you can review Shopify’s consumer privacy information at: https://privacy.shopify.com/en.

6) Cookies, Analytics, and Interest-Based Advertising

We and our service providers may use cookies and similar technologies (such as pixels and tags) to operate the Services, remember preferences, analyze performance, and—where permitted—support marketing and advertising.

You may be able to control cookies through your browser settings. Note that blocking cookies may impact certain features of the Services.

Depending on where you live, you may have rights to opt out of certain uses of your information for targeted advertising (see “Your Rights and Choices” below). If you receive marketing emails, you can unsubscribe using the link in those messages.

7) Third-Party Websites and Links

The Services may include links to third-party websites or platforms. If you follow those links, the third party’s policies apply. We are not responsible for the privacy or security of third-party sites or the information on them.

8) Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided personal information, contact us to request deletion.

9) Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive information.

We retain personal information for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements, unless a longer retention period is required or permitted by law.

10) Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below, subject to applicable law:

  • Right to access/know: request access to personal information we hold about you.

  • Right to delete: request deletion of certain personal information.

  • Right to correct: request correction of inaccurate personal information.

  • Right of portability: request a copy of your personal information or transfer to a third party, where applicable.

  • Right to opt out of sale/sharing for targeted advertising (where applicable): request that we do not “sell” or “share” personal information as defined by applicable law.

If you visit our website with a Global Privacy Control (GPC) signal enabled, where required by law we will treat this as an opt-out request for that browser/device. Learn more about GPC at: https://globalprivacycontrol.org/.

Managing communications: You can opt out of promotional emails by using the unsubscribe link in our emails. Even if you opt out, we may still send non-promotional messages (for example, order confirmations or account notices).

To exercise your rights, contact us using the details in the “Contact” section below. We may need to verify your identity before processing certain requests, as permitted or required by law. We will not discriminate against you for exercising your rights.

11) Complaints

If you have concerns about how we process your personal information, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

12) International Transfers

Your personal information may be transferred to, stored, and processed in countries other than the country where you reside. Where required, we rely on legally recognized transfer mechanisms for such transfers.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the updated policy and revise the “Last updated” date.

14) Contact

If you have questions about this Privacy Policy or would like to exercise your rights, contact us at:

Email: info@klivinova.com
Mailing address: 2105 Vista Oeste St NW, Ste E 1199, Albuquerque, NM 87120, United States